The champions of airport care
Did you know that for 7,000 hours each year for the past 25 years, there has been a team of highly trained travel experts at Gatwick Airport ready to help passengers with queries; whether that is a simple question about the location of the nearest loo or a complex enquiry about rebooking a flight in time to attend a wedding?
Skybreak is an independent airport representation company which in the last two and a half decades has assisted over 500,000 passengers who missed flights, providing a range of alternative travel options to get people’s travel plans back on track. Jonathan Adams, Commercial Manager at Skybreak, explains: “We appreciate that airports can be challenging environments and unforeseen delays or missed flights may create unwelcome stress for even the most experienced travellers. Our team has almost 300 years of cumulative experience in the travel industry so we can reroute, rebook and re-assure passengers that they will still get to their destination. Being in the airport, with desks in both terminals we provide real-time, face-to-face solutions to the most common travel problems.
As well as managing Your Service Centre at Gatwick, Skybreak looks after the airport passenger service requirements of a cross section of organisations ranging from destination specialists and niche market travel companies, to worldwide tour operators and airlines. Jonathan adds: “The long-term relationships we have with very well-known travel brands such as Kuoni, Mark Warner, Norwegian, Qatar, Wizz Air and Vueling demonstrate Skybreak’s essential role for these companies’ passengers – we have been trusted to deliver the highest standard of customer care at the airport for over quarter of a century.” Skybreak offers the following services: meet & greet service, delay management and representation of tour operators and airlines, including airline sales, ticket hand-over and collection of fees.