Our Passenger Services Team are available to help 7 days a week, in person or via our remote channel

A Day in the Life of our London Gatwick Operations Team

To give you an insight into just what the life of an agent is like, we share what you can expect on a typical day working for an airport ticket desk manning a 16-hour operation, 365 days a year.

What we thrive on the most, is not every day is the same when it comes to the airport environment, meaning we always have to be prepared for anything that may come our way.

With an airline clientele base of over 15 carriers, we act on an airline’s behalf offering additional on airport services to passengers who may require to pay for services like an overweight or extra bag, to passengers who have unfortunately missed their flight. We will support them to offer alternative travel arrangements, or in the event we need to re-book on the airline’s behalf free of charge for the passenger.

Here is a brief example of our daily operation from Saturday 17th September, where we were able to offer a range of services from our portfolio;

  • Client Services – In partnership with London Gatwick as Your Service Centre answering enquiries face-to-face or written communication
  • Sales and Ticketing Services – Services on behalf of 8 operating carriers, facilitate ticketing services processing 34 transactions for a range of services
  • Travel Recovery Services – Assisting 91 passengers with 47 alternative travel arrangements to resume their journey, with additional services including 4 accommodation bookings, and 9 transport bookings.
  • Lost Property Services – Facilitate reuniting 2 passengers face-to-face with their item, and 1 through our courier options

 

Our team of experienced sales and ticketing agents never know what to expect when a passenger comes to our desk, and are comfortable adapting to different situations in a fast-paced environment to ensure that customers can get the assistance they require, or at least the correct information.

Even though not all things can go as smoothly every day, our team remain committed to supporting all customers and clients with the utmost respect and professionalism, we are proud to be part of the London Gatwick community and always look forward to welcoming new members to join us on our journey.

 

 

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