Our Passenger Services Team are available to help 7 days a week, in person or via our remote channel

Airport Representation for Tour Operators

Skybreak offer independent tour operator representation services through Your Service Centre. With over 25 years’ experience, Skybreak prides itself on providing the highest level of customer service to a wide range of clients, from small, niche travel companies to worldwide tour operators and large airlines.
Our Service Centre facilities are open 365 days a year in both the north and south terminals at Gatwick Airport.
Our uniformed staff provide a professional service to both the passengers and tour operators, and as many of our staff are multilingual we are able to offer a high standard of customer care for all passengers based in the UK and overseas.

Our flexible representation packages mean we can tailor our services for just one flight, or a whole season flight programme.

Features of our services

  • Flexible Package Options
  • ATOL bonded
  • IATA licensed
  • GDPR Compliant

Our Package Options

  • Season Packages
  • Ad-Hoc Flight Packages

Dedicated Contact Lines Dedicated Phone Number for your Passengers, email and face-to-face contact points
Duty Office Assistance Working with your own duty office to provide them with up-to-date information on airport operations
Flight Reporting Flight Report to confirm passengers checked-in and report on no-show passengers
Documentation Collection Issuance of tickets and itineraries for your flights
Payment Collection Point Collection of outstanding or additional payments from your passengers
Seat Distribution Distribution of your excess seat capacity to the trade via Teleticket
Missed Passenger Assistance Full assistance for your missed passengers including alternative flight options, ground transport and hotel bookings

Duty Office Assistance Working with your own duty office to keep them up to date with changes as they occur at the airport
Flight Reporting Flight reporting to confirm passengers checked in and advise of any no-show passengers

Tour Operator Representation 2

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