Our Passenger Services team can help with;
- Missed Flight Assistance
- Make changes to your booking
- Book hotels, transport or PCR test
- Have a travel related enquiry
- Add a bag
Connect With Us
Our agents are ready to assist you, simply click on the Live Help key if contacting us from a mobile, or Live Chat if you are on a computer, and choose how you want to connect.
- Video call
- Live Chat
Service Features
- Multilingual team of agents to assist passengers from the UK and overseas
- ATOL and IATA bonded to offer secure booking for alternative travel arrangements
- Available to help every day, in person, by phone, live chat, video call or email
- Secure Booking Process with all documents available electronically
- Secure Payment Options
- Assistance navigating travel restrictions
Customer Service Rating 4.5
Opening Hours
Our current operational hours are 0600 - 2200 daily. On occasion we may need to make short-notice changes to these hours and they will be updated on our Operational Updates Page.
Operational Updates