Our Passenger Services Team are available to help 7 days a week, in person or via our remote channel
Kassie 850
Connect With Us

Our agents are ready to assist you, simply click on the Speech Bubble and choose how you want to connect.

  • Video call 
  • Live Chat
Our Passenger Services team can help with;
  • Missed Flight Assistance
  • PCR Test Bookings
  • Completion of Travel Forms*
  • Supporting Travel Services such as Onward Transport and Hotels

*Assistance with Travel Forms dependant on the destination.

Service Features

  • Multilingual team of agents to assist passengers from the UK and overseas
  • ATOL and IATA bonded to offer secure booking for alternative travel arrangements
  • Available to help every day, in person, by phone, live chat, video call or email
  • Secure Booking Process with all documents available electronically
  • Secure Payment Options
  • Assistance navigating travel restrictions
Naomi - 750 x 200
Customer Service Rating 4.5
Opening Hours

Our agents are available to speak to via our Live Chat and Video calls from 0800 - 2000 daily.