Our Passenger Services Team are available to help 7 days a week, in person or via our remote channel
Kassie 850
Our Passenger Services team can help with;
  • Missed Flight Assistance
  • Make changes to your booking
  • Book hotels, transport or PCR test
  • Have a travel related enquiry
  • Add a bag
Connect With Us

Our agents are ready to assist you, simply click on the Live Help key if contacting us from a mobile, or Live Chat if you are on a computer, and choose how you want to connect.

  • Video call 
  • Live Chat
  • Call us on 01293 555700

Service Features

  • Multilingual team of agents to assist passengers from the UK and overseas
  • ATOL and IATA bonded to offer secure booking for alternative travel arrangements
  • Available to help every day, in person, by phone, live chat, video call or email
  • Secure Booking Process with all documents available electronically
  • Secure Payment Options
  • Assistance navigating travel restrictions
Naomi - 750 x 200
Customer Service Rating 4.5
Opening Hours

Our current operational hours are 0600 - 2200 daily. On occasion we may need to make short-notice changes to these hours and they will be updated on our Operational Updates Page. 

Operational Updates