Remote Passenger Services

Operational Update

Travel Restrictions Update

Gatwick airport remains open for essential travel and all flights are operating to and from our North Terminal. If you live in England you must have a legal reason for travel (such as for work) and you should check the rules that apply at your destination including the FCDO travel advice, as these may have changed since your last visit.

From Monday 18th January All international arrivals must show proof of a negative Covid-19 test taken up to 72 hours prior to departure for entry into the UK. You will still need to self isolate if you have travelled from a country not on the Travel Corridors list. All UK arrivals must complete a Passenger Locator Form. Find out more at 

Please follow our advice for staying safe while travelling through Gatwick which you can find here, which also contains links to the Government guidance for travel.

Our Gatwick Operation remains open to support the airport and we continue to follow government guidance on the safety measures for travelling through the airport which are:

  1. Wear a face covering while travelling through Gatwick
  2. Maintain social distancing
  3. Wash your hands regularly
  4. Keep your hands clean on the go by using hand sanitiser

At this time Skybreak remains open to support those passengers still travelling from Gatwick Airport. Our opening hours for w/c 22nd February are:

Monday 0730 - 1800
Tuesday 0900 - 1700
Wednesday 0830 - 1800
Thursday 0700 - 1700
Friday 0600 - 1800
Saturday 0700 - 1800
Sunday 0900 - 1800


Please note it may be necessary to make short notice changes to the above hours if our operational requirements change.


If you have booked a flight through Skybreak and have a query relating to your booking you can contact our customer service team by phone or by email.


Tel: 01293 555700

If you have not booked through Skybreak we are strongly advise you to check the latest flight information with your airline. We have included some useful links below to help direct your enquiry:
If you have a question relating to Gatwick Airport and what they are doing to protect passengers:
If you have a booking with one of our partner Airline’s and are looking for information regarding changes or cancellations:

Air Europa
China Airlines