Our Airport Service Centre is open from 0600 - 2200 daily

FAQ's

Frequently Asked Questions about Gatwick
Where can I find Special Assistance?

The Special Assistance Desk is located in the North Terminal, on level 2, next to Departures.

Where is Express Test located?

If you already have a reservation with Express Test, they’re located on Level 0, opposite ‘International Arrivals’
If you do not have a reservation with Express Test, you can click on the ‘Live Help’ key to make a reservation or visit us on Level 2, opposite Zone D

How do I get to the train station?

The train station is located in the South Terminal, to get to the South Terminal you can board the free shuttle which takes around 2-3 minutes.

Where can I park in the Airport, and how do I pay?

Please visit the Gatwick Website to find the best options - www.gatwickairport.com/parking/

Where can I pick up and drop off?

The drop off zones are located directly outside the airport terminals and are the most convenient place for dropping off passengers quickly and easily.  Please note that all flights are currently operating to and from our North Terminal.

A minimum £5 charge now applies to use the designated drop off zone in both North and South Terminals. For more information please visit, www.gatwickairport.com/to-and-from/picking-up-dropping-off/

I have lost an item, who do I contact?

If you have lost an item with one of our Airline Clients, you can log the item using this link www.skybreak.co.uk/lost-an-item/ , where your item will be automatically matched in our database. If you do not receive an email confirmation after submission, please check your junk inbox for any updates. If you have any other questions relating to Lost Property, please visit the Lost Property FAQ page

Frequently Asked Questions About Travel Requirements and Testing
4. How do I check the latest travel advice for returning to the UK?

We advise all passengers to refer to the UK government website for the most up-to-date requirements.

5. How do I check the latest travel advise for the country I am travelling to?

We advise all passengers to refer to the Government Website for the most up-to-date requirements - https://www.gov.uk/foreign-travel-advice