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Privacy policy

PRIVACY POLICY

 

Please find below the Privacy Policy for the Website operated by Airborne Representation Limited t/a Skybreak (company registered number 05991705), whose registered office is at The Beehive, Beehive Ring Road, Gatwick, West Sussex RH6 0NP and whose principal office is at Room 3017, South Terminal, Gatwick Airport, West Sussex RH6 0DW ("Skybreak" / "we" / "us" / "our").  We treat the handling of personal data seriously.  The Privacy Policy below details how we will treat your personal data after it has been collected by us through your use of the Website, or through providing us with your details when you make a booking or an enquiry with us.  We assure you that we will only use your data as specified here and for our legitimate business reasons.

 

Collection and use of data

 

•1.             Unless otherwise provided in the Privacy Policy or the Terms of Use [link], Skybreak will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent.  Skybreak will only pass your data to other third parties in accordance with this Privacy Policy, the Terms of Use and the Booking Conditions [link], or if required to do so by law.  Skybreak may disclose your data to certain permitted third parties, such as third party service providers, Skybreak's own professional advisers who are bound by confidentiality codes and when Skybreak is legally obliged to disclose your data.

 

•2.             Skybreak can obtain personal data from you (including your name, postal address, telephone number, email and your credit/debit card details in order to make payment and confirm the booking) from a number of different sources:

 

•i.              When you search for or request details on services or holidays from the Website, or if you supply us with your details when discussing matters over the telephone to us, or if you submit a request for details to be provided to you by mail or email.

•ii.             When you complete and submit a booking on the Website or by telephoning Skybreak, together with any applicable methods of payment.

•iii.            Via your individual IP location. This is a function of the Website that enables Skybreak to return details of holidays or tours that you have requested, and in order for Skybreak to diagnose problems with its server and to administer the Website.

 

•3.             Skybreak needs your name, address and/or email address so that it can send out information to you and advise you of special offers and promotions it thinks may be of interest to you.  Skybreak also requires this information about you, and others included in your group, in order to complete bookings made with it for your holiday.

 

•4.             In order to complete your booking, Skybreak will also need to collect information about you, and others included in your group, to pass to ground handlers and other third parties (eg, relevant hotels, authorities such as customs or immigration if required, etc) for the purposes of confirming your booking.  This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs.  This may involve the transfer of information outside the European Economic Area ("EEA") and by providing Skybreak with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA.  If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and any relevant travel documentation to you), your email address and telephone number (if Skybreak needs to contact you about your booking urgently), and the same details of those in your party.

 

•5.             You have the right to ask Skybreak not to process your personal data for marketing purposes.  You also have the right to access information held about you by Skybreak.  Your right to access can be exercised in accordance with the Data Protection Act 1998, as amended from time to time, and any access request may be subject to a fee of £10 to meet Skybreak's costs in providing you with details on the personal data we hold about you.

 

•6.             Skybreak may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

 

•i.      To estimate our audience size and usage pattern.

•ii.     To store information about your preferences, and so allow us to customise our site according to your individual interests.

•iii.    To speed up your searches.

•iv.    To recognise you when you return to our site.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

•7.             Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

•8.             We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 clicked on an advertisement on the Website on any given day).  We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, men in SW1).  We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

 

•9.             We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.  We may disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such business or assets).

 

•10.           Skybreak operates in accordance with the Data Protection Act 1998, and any amendments thereto.

 

Consent
By disclosing your personal information via the Website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by Skybreak in the manner set out in this Privacy Policy, the Terms of Use Policy and the Booking Conditions. 

 

'Unsubscribe' Policy

You may at any time unsubscribe to receiving information about us by sending an email to customerservices@skybreak.com

 

Change/Modify Details

If you change your contact details, please send an email with your new details to customerservices@skybreak.com.

 

Any changes to this Privacy Policy will be posted to this Website and (where appropriate) emailed to the last email address you have given to us, and become effective as of the later of the date we post on the Website or send the email.  If such changes are overall disadvantageous to you, you may object to them within 20 days after their being posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected; but only to information we collect in the future.

 

Contact
If you have any questions or concerns about the information we hold about you, you may email us at customerservices@skybreak.com.  Alternatively, you may write to us at Airborne Representation Limited t/a Skybreak, Room 3017, South Terminal, Gatwick Airport, West Sussex RH6 0NP.